Jolly Green Tours: Terms & Conditions

Last Updated: July 21, 2025

Company Identification

Jolly Green Tours operates as an Empresário em Nome Individual (ENI), registered in Portugal.

  • Sole Proprietor: Martin Abreu Küffner
  • Tax Identification Number (NIF): 306064502
  • Activity (CAE Code): Animação Turística - 93293
  • RNAAT Registration Number:RNAAT nº 786/2025
  • Mandatory Insurances: We hold all legally required insurances for Tourist Animation activities in Portugal, including Personal Accident Insurance and Civil Liability Insurance.
  • Electronic Complaints Book: As required by Portuguese law, we provide access to the Electronic Complaints Book platform. You can access it via the following link: www.livroreclamacoes.pt
  • Contact Email: info@jollygreentours.com
  • Contact Phone: +351 932 555 957

These details ensure transparency and compliance with Portuguese legal requirements for online businesses.

Welcome to Jolly Green Tours! These Terms and Conditions outline the agreement between you ("the User" or "Client") and Jolly Green Tours ("we," "us," or "our") regarding your use of our website (jollygreentours.com) and the booking and participation in our tours.

By accessing, Browse, or using our website, or by booking any of our tours, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these terms, please do not use our website or services.

1. General Tour Information

Tour Starting Point: All tours commence in the region where the tour operates. Specific meeting points will be provided during the booking process and on your booking confirmation.

Vehicles: Our day tours outside of Porto are conducted in vehicles ranging from 5 to 9 seats, all equipped with air conditioning.

Pick-up and Drop-off: We may offer pick-up and drop-off services at the client's hotel, provided the hotel is on our pre-approved list. If your hotel is not on the list, clients will be asked to meet the guide at a nearby designated meeting point.

Languages: Please be aware that tours may be conducted in more than one language (maximum two languages) to accommodate our diverse clientele.

Exclusions: Unless explicitly specified in the tour description on our website, tours do not include meals, guided visits inside monuments, or any costs or gratuities.

2. Booking and Payments

Direct Bookings: For direct bookings made through our website, a 100% deposit is required before the tour commences.

Payment Methods: We accept payments via Visa, Mastercard, Klarna, Google Pay, Apple Pay and SEPA. No service charge or fee is applied for processing credit or debit card payments.

Promo Codes: If you have a promo code offering a discount (e.g., 10% on all products), you must apply it at the time of booking. No refund will be issued for failure to use the promo code after the booking has been completed.

Pricing: Prices listed on jollygreentours.com are per person unless otherwise specified. Prices are based on local rates at the time of quotation and are subject to change without notice until a booking is confirmed. Prices do not include local taxes, usage fees, or gratuities unless explicitly stated in the "Inclusions" section of the specific tour on our website.

Currency Conversion: Transaction amounts may be subject to foreign transaction fees or exchange rates by your credit or debit card company. Please contact your bank or card company for details on applicable conversions or fees.

3. Cancellations and Refunds

Client Cancellation (Standard Tours):

Cancellation Policy: Our cancellation terms differ depending on the tour. Please review the specific policy when booking. Typically, cancellations made less than 24 hours before departure, or no-shows on the day, are not eligible for a refund.

Jolly Green Tours Cancellation: We reserve the right to cancel a tour due to unforeseen circumstances (e.g., overbooking, minimum number of participants not met, extreme weather conditions, traffic issues beyond our control). In such cases, clients will be offered a 100% refund of the original purchase price or an alternative tour if available and acceptable to the client.

No Refund After Tour Start: No refunds will be provided once the tour or service has commenced, or for any unused package components, accommodation, meals, or other services.

4. Website Use and User Accounts

Acceptance of Terms: By using jollygreentours.com, you agree to be legally bound by these terms. If you do not agree, please do not access or use the website.

Modifications: Jolly Green Tours reserves the right to amend these Terms and Conditions at any time by posting amendments online. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

Authorized Use: You are authorized to view all information on the website for your exclusive personal use. You agree to use jollygreentours.com only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the website.

User Accounts: To use certain website features, you will need to create a user account and provide information about yourself.

Responsibility: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Personal Use: Your account is for personal, non-commercial use only. You may not impersonate another person, create an account for anyone other than yourself, provide another person's email address, or create more than one account.

Termination: We reserve the right to terminate your account at any time, with or without cause, and without prior notice or liability.

Prohibited Activities: You agree not to engage in or facilitate any of the following activities:

  • Using the website to threaten, harass, deceive, or interfere with another user's enjoyment.
  • Sending spam, chain letters, or other mass messages.
  • Infringing on any third-party rights, including copyright, trademark, or privacy.
  • Transmitting pornographic or illegal content.
  • Soliciting personal information from minors or harming them.
  • Using any automated device (e.g., robots, spiders) to access, scrape, or index the website without our explicit permission.
  • Attempting to gain unauthorized access to our website, user accounts, or connected networks.
  • Introducing viruses or other destructive code.
  • Interfering with the proper functioning of the website or causing excessive traffic demands.
  • Violating network security or attempting to crack passwords or encryption codes.
  • Removing, bypassing, or disabling any security-related features of the website.

5. Intellectual and Industrial Property

The intellectual and industrial property rights related to the Jolly Green Tours website, including graphics, computer codes, trade names, trademarks, and distinctive signs, are the property of Jolly Green Tours. Any reproduction, distribution, commercialization, or transformation of content without our express authorization constitutes a violation of intellectual and industrial property rights protected by law.

6. Limitation of Liability

Jolly Green Tours does not guarantee or assume responsibility for damages or losses of any nature resulting from:

  • Lack of website operation or malfunction.
  • Ineffectiveness, inadequacy, or invalidity of services and content offered on the website based on user expectations.
  • Existence of viruses or programs on the user's computer.

Under no circumstances shall Jolly Green Tours, its representatives, affiliates, service providers, suppliers, and/or distributors be liable for any loss or damage (whether foreseen, foreseeable, known, or otherwise), including: (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or damaged reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special, or exemplary damages arising from the use of jollygreentours.com, regardless of the form of action.

Jolly Green Tours and its agents and suppliers, when making arrangements for hotels, tours, transportation, or any service in conjunction with individual client itineraries, shall not be held liable for injury, damage, loss, accident, delay, or irregularity, liability, or costs to person or property due to any defect on the part of any hotel, carrier, or other company or person providing the services included in the tours.

Furthermore, Jolly Green Tours and its agents and suppliers shall not be held liable for any illness, theft, labor disputes, mechanical breakdowns, government restraints, acts of war and/or terrorism, weather conditions, defects in any transportation vehicle, or any accident or casualty, or any other cause of force majeure.

The content on the Jolly Green Tours website is provided "AS IS" and "AS AVAILABLE" without any representation or warranty of any kind, whether express or implied by law, including implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy. We do not guarantee that the functionality, content, or information on jollygreentours.com will be uninterrupted or error-free, that defects will be corrected, or that the website or servers are free of viruses or bugs.

7. Data Security and Privacy

Jolly Green Tours prioritizes data security to prevent unauthorized access or disclosure and to maintain data accuracy. We implement physical and electronic procedures to protect information collected online. We use SSL in our domain and encryption technology when saving or transferring sensitive data.

Cookies: We use cookies only for authentication purposes to enhance your user experience and facilitate timely access during future visits.

8. Passports, Visas, and Insurance

It is the responsibility of all passengers, regardless of nationality and destination, to verify current entry requirements with the consulate of the country they are visiting. As visa and health requirements are subject to change without notice, we strongly recommend that you verify these requirements with the appropriate consulate before departure.

We highly recommend that you arrange a Travel Insurance Policy before departure. Various policies can reimburse the cost of cancellation fees and related expenses if you cancel or significantly alter your trip dates.

9. Jurisdiction and Applicable Legislation

The conditions of access and use of this website are governed exclusively by Portuguese law. Jolly Green Tours and the user understand that negotiation is the preferred method to resolve any doubts, disagreements, or disputes arising from the interpretation or execution of legal or contractual provisions applicable to their relations, including breach of obligations. However, if negotiation is exhausted, both parties agree that the Lisbon District Court is competent to resolve disputes arising from the use of this website.

If you have any comments or questions about these Terms and Conditions, please contact us at: