Jolly Green Tours: Privacy Policy
Last updated: January 21, 2026
At Jolly Green Tours, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (jollygreentours.com) and book our tour services.
By using our website and services, you agree to this Privacy Policy.
1. Who We Are
Jolly Green Tours (Jolly Green Tours LTDA, CNPJ 63.848.027/0001-59) is registered in Brazil and complies with Brazilian data protection law (LGPD) and international privacy regulations including GDPR for EU customers.
Contact: info@jollygreentours.com | Phone: +55 11 99563 4953
2. Information We Collect
We collect information you provide to us when you:
- Book a tour (name, email, phone, booking details, payment information)
- Create an account (name, email, password)
- Subscribe to our newsletter (email)
- Contact us for support
We also automatically collect technical information such as your IP address, browser type, and how you use our website through cookies.
3. How We Use Your Information
We use your information to:
- Process and manage your bookings
- Communicate with you about your tours
- Send marketing emails (only with your consent)
- Improve our website and services
- Comply with legal obligations
4. Cookies
We use cookies to make our website work properly and to understand how visitors use our site. You can manage cookie preferences through our Cookie Consent Tool or your browser settings.
- Essential Cookies: Required for the website to function (login, booking process)
- Analytics Cookies: Help us understand website traffic (Google Analytics) - requires your consent
- Marketing Cookies: Used for advertising (Google Ads) - requires your consent
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Payment processors to handle transactions
- Tour operators to deliver your booked services
- Service providers who help us run our business (hosting, email services)
- Legal authorities when required by law
All third parties are required to protect your data and use it only for the purposes we specify.
6. Data Retention
We keep your information only as long as necessary:
- Booking data: 5 years (for tax and legal compliance)
- Account data: While your account is active, plus reasonable period after closure
- Marketing data: Until you unsubscribe or 24 months of inactivity
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of your data
- Object to certain uses of your data
To exercise any of these rights, contact us at info@jollygreentours.com. We will respond within 15 days.
8. Security
We protect your information using industry-standard security measures including encryption (SSL/TLS), secure servers, and restricted access to personal data. However, no system is 100% secure.
9. International Transfers
We may transfer your data to service providers located outside Brazil. When we do, we ensure appropriate safeguards are in place to protect your information.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revision date.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
Email: info@jollygreentours.com
Phone: +55 11 99563 4953
12. Applicable Law
This Privacy Policy is governed by Brazilian law (LGPD - Law 13.709/18). If you are in the EU, your rights under GDPR also apply.