Jolly Green Tours: Privacy Policy

Last updated: October 20, 2025

At Jolly Green Tours, your privacy is of utmost importance to us. This Privacy Policy describes how Jolly Green Tours ("we," "us," or "our") collects, uses, stores, and protects your personal data when you use our website (jollygreentours.com) and our tour services.

By accessing or using our website and services, you agree to the data practices described in this policy.

1. Who We Are and the Data Controller

Jolly Green Tours is the entity responsible for the processing and protection of your personal data. We are committed to protecting your privacy and processing your personal data transparently and in compliance with the General Data Protection Regulation (GDPR) of the European Union and other applicable data protection laws.

2. Information We Collect

We collect two types of information:

2.1. Personal Data

This is information that personally identifies you. We collect this data only when voluntarily provided by you, namely:

• Contact Information: Full name, email address, phone number.
• Booking Information: Details related to your tour bookings (date, tour type, number of participants).
• Payment Information: Details necessary to process payments (although processed by secure third parties, we may receive transaction confirmations).
• Account Data: Username and password for your member area on the website.

2.2. Other Information

This is information that does not directly identify you. It may include:

• Technical Data: Information about your device (mobile phone, computer, tablet), IP address. This data is collected primarily for security purposes, session management, and to ensure the proper functioning of the website.
• Usage Data: Information about how you interact with our website, such as pages visited, time spent, and marketing source.

3. How We Collect Your Data

We collect your data in the following ways:

• Through Online Forms: When you fill out forms on our website, such as booking forms, account registration, or newsletter subscriptions.
• Direct Interactions: When you contact us by email, phone, or chat to obtain information or support.
• Automated Means (Cookies): As detailed in section 4, we use cookies for specific purposes.

4. Cookies and Similar Technologies (UPDATED)

"Cookies" are small text files stored on your device by your web browser. We use both first-party and third-party cookies for several purposes. You manage your preferences for non-essential cookies through our **Cookie Consent Tool** or your browser settings.

4.1. Necessary Cookies

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.

• **Purpose:** Secure log-in, session management, and storing your consent preferences.
• **Examples:** `bokun_widgets_...`, `cookieyes-consent`.

4.2. Analytical Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

• **Purpose:** Calculating visitor, session, and campaign data; tracking site usage and page views.
• **Provider:** Google Analytics.
• **Examples:** `_ga.*`, `_ga_*.jollygreentours.com`.

4.3. Advertisement Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

• **Purpose:** Measuring advertisement efficiency, experimenting with ad campaigns, and determining browser support for cookies.
• **Providers:** Google Tag Manager, DoubleClick.net.
• **Examples:** `_gcl_au`, `test_cookie`.

You can manage your cookie preferences at any time through our **Cookie Consent Tool** or by adjusting your browser settings (e.g., Chrome, Firefox, Edge, Safari). Disabling necessary cookies may limit the functionality of your member area and the booking process.

5. Purpose and Legal Basis for Processing Your Data (UPDATED)

We process your personal data based on the following purposes and legal grounds:

6. Personal Data Retention Period

Your personal data will be retained only for the time strictly necessary to fulfill the purposes for which it was collected, or to comply with legal obligations.

• Data related to bookings: Will be retained for the period legally required for tax and service record-keeping purposes.
• User account data: Will be retained as long as your account is active, and for a reasonable period after account closure, for audit and compliance purposes.
• Data for marketing (with consent): Will be retained until you withdraw your consent or for a maximum period of 24 months after the last contact, whichever occurs first.

7. Sharing and Disclosure of Your Data

Jolly Green Tours does not sell, rent, or share your personal data with third parties for direct marketing purposes without your explicit consent.

We may share your personal data with:

• Service Providers: Third parties who help us operate our business, such as payment processors, IT service providers, and booking management platforms (like Bokun, based on your cookies). We only share the data strictly necessary for the provision of the service.
• Analytics Providers: We share aggregated and anonymized usage data with analytics providers like **Google Analytics** to understand website traffic.
• Advertising Partners: We share pseudonymous identifiers with advertising partners like **Google Tag Manager** and **DoubleClick.net** to facilitate targeted advertising and measure campaign effectiveness, only with your consent.
• Tour Operators: Your contact details and booking information will be shared with the relevant tour operators for the execution of the service you purchased.
• Legal Authorities: If required by law or in response to a valid legal process, we may disclose your data to governmental or law enforcement authorities.

All third parties with whom we share data are contractually obligated to protect the confidentiality and security of your data.

8. Security of Your Personal Data

Jolly Green Tours is committed to ensuring the protection of the security of the personal data provided to us. We implement appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Our security measures include:

• Encryption: Use of encryption technologies (SSL/TLS) to protect the transmission of sensitive data.
• Access Control: Restricted access to your personal data only to authorized employees who need to know it to perform their duties.
• Secure Environments: Storage of data in secure operating environments, not accessible to the general public.

While we strive to protect your data, no internet data transmission or storage system can be guaranteed to be 100% secure.

9. Your Data Protection Rights (GDPR)

As a data subject, you have the following rights regarding your personal data:

• Right to Information: The right to be informed about the collection and use of your personal data.
• Right of Access: The right to obtain confirmation that your data is being processed and to access it.
• Right to Rectification: The right to request the correction of inaccurate or incomplete data concerning you.
• Right to Erasure ("Right to be Forgotten"): The right to request the erasure of your personal data, under certain conditions.
• Right to Restriction of Processing: The right to request the restriction of the processing of your data, under certain conditions.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to Object: The right to object to the processing of your personal data, especially for direct marketing purposes.
• Right not to be subject to automated individual decision-making: The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

You can exercise your rights at any time by contacting us using the details provided in section 11.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. The most recent version will always be published on our website with the "Last updated" date. We advise you to review this policy regularly.

11. Contact Us

If you have any questions about this Privacy Policy, the processing of your personal data, or if you wish to exercise your rights, please contact us at:

Email: info@jollygreentours.com
Phone: +351 932 555 957

12. Applicable Law and Jurisdiction

This Privacy Policy shall be governed by the laws of Portugal. Any disputes related to this policy will be handled in the competent courts of Porto, Portugal.